One key decision property managers face is whether to hire an in-house maintenance team or outsource maintenance work. Each option has its pros and cons, and the best choice depends on your company’s size, needs, and budget.
What Is an In-House Maintenance Team?
An in-house team means you employ your own maintenance staff—plumbers, handymen, and technicians who work only for your properties.
Advantages:
Faster Response: Staff are nearby and can respond quickly to emergencies.
Better Control: You can directly manage work quality, schedule, and priorities.
Consistency: Same technicians on-site create familiarity and trust with tenants.
Cost-Efficient (Long-Term): More affordable for regular, everyday maintenance.
Disadvantages:
Higher Fixed Costs: You must pay salaries, benefits, equipment, and training, even when work is slow.
Limited Skills: Your team may not be qualified for specialized jobs like electrical or HVAC.
More Management Needed: Hiring, scheduling, and oversight fall on your team.
What Is Outsourced Maintenance?
Outsourcing means hiring external vendors or contractors to handle maintenance tasks as needed.
Advantages:
Flexibility: You pay only when you need work done.
Access to Experts: Easily hire licensed professionals for complex jobs.
Less Responsibility: Vendors handle their own insurance and staffing.
Scalable: Easy to scale up or down as your property portfolio grows.
Disadvantages:
Slower Response: Vendors may not be immediately available, especially during busy times.
Less Control: You rely on external workers and their quality standards.
Inconsistent Service: Different technicians might show up each time.
Higher Costs Over Time: Frequent small jobs can become costly when outsourced.
Many companies use both:
In-house team for routine maintenance and tenant support.
Outsourced vendors for specialized repairs or big projects.
This gives you flexibility, cost control, and reliability.
Final Thoughts
There’s no single “right” answer. The best choice depends on:
Your budget
Property size and number
Types of maintenance needed
How quickly you want issues resolved
By carefully weighing your needs, you can build a maintenance strategy that keeps your properties well-maintained and your tenants happy.