What is the assistant capable of helping with?
Your assistant is assigned specifically to you and is 100% dedicated to your company. You are not sharing the assistant with anyone else. If you are on a budget we also have two shared services that will help you focus on your business expansion or fielding your company’s emergency maintenance calls.
Yes. Your assistant already has experience working as a virtual assistant for American companies. In fact, they already have experience working for an American real estate company. All of our agents have been trained and worked with our sister company Prosper Real Estate based in Eau Claire, WI.
Yes. All of our assistants have some sort of secondary education after High School.
Chatting with Prospects on your website
Giving your small agency a more professional image
Notifying tenants and home owners of showings
Creating Listing Presentations
Finding Comparable Homes for sale
Finding Home Buyers homes that fit into their budget and desired specifications
Sending out Marketing Reports to Owner Clients
“Bumping” Social Media Ads
Answering Guest Cards
Responding to Facebook Messages
Posting Rental/For Sale Ads
Responding to Rental/For Sale Ads
Following up with Showings
Yes, all of our virtual assistants have been trained to take incoming phone calls and listen to tenant issues and take accurate notes. They will then delegate the issue to the appropriate member of your team. However, we do not recommend they answer your phones until after they have worked with you for several months. Putting your assistant in a situation where they need to answer quickly without getting verification if their response is correct does not put them in a position to succeed for you.
English is spoken as an official language of the Philippines. All of our assistants speak fluent english, they do however have a distinguishable accent that is much different than an American accent.
All of our assistants are equipped and educated on how to use Google applications including GMAIL, Google Docs, Google Sheets and Google Drive and Google Hangouts. They are also well versed in Microsoft Office products. They have been trained using Appfolio for property management software. Jivochat for chatting on websites, and Ring Central for talking on the phone. They can be trained to use any other software for real estate property management companies before they start to work directly for you such as, Rent Manager, Yardi and Buildium.
It is a 14 hour time difference between Cebu City, in the Philippines and Central Standard Time Zone in Chicago, Illinois. The assistant is 14 hours ahead (13 in the summer when it is not daylight savings time). The assistant will work whenever they are needed for your business, 5 days a week and up to 9 hours a day with a 1 hour break.
Yes, All of our assistants are trained on clocking in and out with their client each via email and also sending emails to delegate issues that need to be addressed for your company. Google for business is provided by Prosper Real Estate so our assistants have access to all of the Google office products and a cloud storage system for documents to share.
The easiest way to communicate with your assistant is through email for items that do not need to be addressed quickly, google hangouts for chatting and receiving quick responses, and using the file storage system Google Drive to share documents. They can also send text messages from their telephone number.
Yes, all of our virtual assistants attend training sessions on fair housing laws that are compliant with the United States government
Tenant Check Ups
Answering Emergency Maintenance Telephone
Creating Work Orders
Setting Up Inspections
Compiling Compliance Transaction files for brokerage
Filling out MLS information
Completing Landlord Verifications
Reviewing Time sheets for Accuracy
Responding to Website Chat
Enter Mileage Driven on Vehicles into computer
Completing Rent Certifications
Completing W2 Income Verifications
Sending out 1099s to Contractors
Entering Time Sheet Information
Keeping track of your expenses
Keeping track of your income
Calculating Security Deposit Charge backs and Tenant Damage
Perhaps, better than asking what an assistant is capable of is asking what they are not capable of. Prosper has seen that an assistant can be trained on almost any task but it depends on how much time the owner is willing to invest into training the assistant. Prosper does not recommend having any assistants handle any company funds, transfer money in any facet for the business nor have access to rental application data such as social security numbers. Prosper is not responsible if an owner client allows their virtual assistant to handle any financial matters for the company. We also do not recommend having any Prosper assistants send out leases of draft any legal contracts creating a relationship between yourself and a 3rd party. Prosper will not be held responsible for any legal contracts that are drafted without their permission.
Many of our assistants help with reconciling payroll, timesheets and mileage reimbursements. We do not recommend allowing assistants to have the ability to handle money on behalf of your company and Prosper does not accept any liability if the owner decides to give their assistant this privelage.
Because of sensitive data on rental applications, Prosper does not recommend having assistants review private information about tenants. This includes the sharing of social security numbers. Prosper is not liable for any damages if owners decide to give their assistants this privilege. They may however check landlord references, and do criminal background checks. Having your assistant do credit checks is not advised.
PROVIDE REMOTE ASSISTANTS FOR PROPERTY MANAGEMENT COMPANIES, TO BOOST PRODUCTIVITY & PROFIT MARGINS.