Frequently Asked Questions

Assistant Skill Set

Do I get my own dedicated assistant or is this shared?

Your assistant is assigned specifically to you and is 100% dedicated to your company. You are not sharing the assistant with anyone else.

Yes. Your assistant already has experience working as a virtual assistant for American  companies. In fact, they already have experience working for an American real estate company. All of our agents have been trained and worked with our sister company Prosper Real Estate based in Eau Claire, Wisconsin.

Yes. All of our assistants have some sort of secondary education after High School.

Chatting with Prospects on your website

Giving your small agency a more professional image

Notifying tenants and home owners of showings

Creating Listing Presentations

Finding Comparable Homes for sale

Finding Home Buyers homes that fit into their budget and desired specifications

Sending out Marketing Reports to Owner Clients

“Bumping” Social Media Ads

Answering Guest Cards

Scheduling Showings

Responding to Facebook Messages

Posting Rental/For Sale Ads

Responding to Rental/For Sale Ads

Following up with Showings

Yes, all of our virtual assistants have been trained to take incoming phone calls and listen to tenant issues and take accurate notes. They will then delegate the issue to the appropriate member of your team. However, we do not recommend they answer your phones until after they have worked with you for several months. Putting your assistant in a situation where they need to answer quickly without getting verification if their response is correct does not put them in a position to succeed for you. 

English is spoken as an official language of the Philippines. All of our assistants speak fluent english, they do however have a distinguishable accent that is much different than an American accent.

All of our assistants are equipped and educated on how to use Google applications including GMAIL, Google Docs, Google Sheets and Google Drive and Google Hangouts. They are also well versed in Microsoft Office products. They have been trained using Appfolio for property management software. Jivochat for chatting on websites, and Ring Central for talking on the phone. They can be trained to use any other software for real estate property management companies before they start to work directly for you such as, Rent Manager, Yardi and Buildium.

It is a 14 hour time difference between Cebu City, in the Philippines and Central Standard Time Zone in Chicago, Illinois. The assistant is 14 hours ahead (13 in the summer when it is not daylight savings time). The assistant will work whenever they are needed for your business, 5 days a week and up to 9 hours a day with a 1 hour break.

Yes, All of our assistants are trained on clocking in and out with their client each via email and also sending emails to delegate issues that need to be addressed for your company. Google for business is provided by Prosper Real Estate so our assistants have access to all of the Google office products and a cloud storage system for documents to share. 

The easiest way to communicate with your assistant is through email for items that do not need to be addressed quickly, google hangouts for chatting and receiving quick responses, and using the file storage system Google Drive to share documents. They can also send text messages from their telephone number.

Yes, all of our virtual assistants attend training sessions on fair housing laws that are compliant with the United States government

Tenant Check Ups

Answering Emergency Maintenance Telephone

Creating Work Orders

Setting Up Inspections

Compiling Compliance Transaction files for brokerage

Filling out MLS information

Completing Landlord Verifications

Reviewing Time sheets for Accuracy

Replicating Documents

Data Entry

Answering Telephones

Answering Emails

Responding to Website Chat

Enter Mileage Driven on Vehicles into computer

Completing Rent Certifications

Completing W2 Income Verifications

Sending out 1099s to Contractors

Entering Time Sheet Information

Keeping track of your expenses

Keeping track of your income

Calculating Security Deposit Charge backs and Tenant Damage

Perhaps, better than asking what an assistant is capable of is asking what they are not capable of. Prosper has seen that an assistant can be trained on almost any task but it depends on how much time the owner is willing to invest into training the assistant. Prosper does not recommend having any assistants handle any company funds, transfer money in any facet for the business nor have access to rental application data such as social security numbers. Prosper is not responsible if an owner client allows their virtual assistant to handle any financial matters for the company. We also do not recommend having any Prosper assistants send out leases of draft any legal contracts creating a relationship between yourself and a 3rd party. Prosper will not be held responsible for any legal contracts that are drafted without their permission.

Many of our assistants help with reconciling payroll, timesheets and mileage reimbursements. We do not recommend allowing assistants to have the ability to handle money on behalf of your company and Prosper does not accept any liability if  the owner decides to give their assistant this privilege.

Because of sensitive data on rental applications, Prosper does not recommend having assistants review private information about tenants. This includes the sharing of social security numbers. Prosper is not liable for any damages if owners decide to give their assistants this privilege. They may however check landlord references, and do criminal background checks. Having your assistant do credit checks is not advised.

Ready to take your Real Estate company to the next level?

A client relations representative will arrange a one-on-one meeting to explore ways in which we can support your growth.

Trusted by Property Managers Nationwide
Professional Affiliations
Professional Affiliations

Ready to take your
Business to the next level?

Email a client relations representative will schedule a 1-on-1 meeting to see how we can help you grow.

Professional Affiliations

Proud professional member of:
The Institute of Real Estate Management National Association of Residential Property Managers. Wisconsin Realtor’s Association National Association of Realtors


Copyright © 2024 | Property Manager Assistant