There will be many reasons why we need to go with the flow of technological advancement in many aspects of our lives. These made a great impact on our socio and economic condition. Not considering yet the effect when the pandemic in Covid 19 hit us.
One of these aspects is communication. The online world has given birth to netizens. Everyone is practicing and seeking freedom of expression. Vloggers have been the new catalyst of information. When face-to-face has been limited and the new normal was social distancing with face masks on, our communication never stops. It actually paved new ways.
We are now more than 2 decades in 2 millennial age
There are many developments and many platforms available today. From penpal to email, from email to beepers and then to text messages, and now we have chat messages which are much quicker and more efficient. This also provided ways for the families that were living far away from each other to communicate immediately and effectively. Communication for the relationship is very important and precious. That kind of communication is what we want for our customers and colleagues to build a harmonious relationship as we build our business.
Engaging with Tenants and Property Owners will be swift
Chat messages are real time communication. The faster we can get to the root of the question or concern, the faster we will be able to attend to it and come up with a solution. For any concerns, there is no better way than being able to be immediately heard. No more waiting on hold to elevator music or listening to robotic prompts for 10 minutes before hoping to press the correct selection and get to a live human being.
Back-up support will be more effective
We want to completely avoid miscommunication or misunderstanding. There are times when somebody is expressing their disappointment or valid complaint that requires clarification. There is a saying, “wrong interpretation, wrong application”. So when we read these concerns from email, it will take more time if we need to ask for more information on their concern. If we hear it from a phone call, it will be terrifying! But, it can be much more balanced and can be more effective via chat messages. Each party could have ample time to respond and may be able to act on the solution right away.
Create more income
Now it is time for the business side. Instant chat in real-time can create more income because your customers will be happy with your service. They may not want to talk on the phone, or take the time to email. Instant chat can provide a way for them to not only communicate but get an instant response somewhat similar to a text message. Happy Customers means Happy Income. This is one of the fruits of the first set of points -WEB. Let’s go now to the points -CHAT. Customers started in chat messages could be loyal customers since they will get what they need to know about the properties and services you offer right there and then. This will be the best way to also ask them for the feedback and evaluation. It will be helpful on the marketing stage, early stage, developmental stage and up to the post-sale or post-service stage. We know that loyal customers will bring another potential loyal customer, and that can have a ripple effect.
Hasten the improvements
Collecting all the feedback and evaluation from all the chat support would be very significant. You could also opt to have additional functions within the web chat like giving them the options on how to check the properties or providing payment methods or any other services. You will know from your collected data what they need more for help. Then, start working for the development of the web chat application. This will be endless and limitless, but you will always have your starting point which is the data collected.
Allows the Business to expand
The direction most want for their business is to grow. Web chat will help to take you there. After engaging and building good relationships with Tenants, Property Owners and Potential Partners it will then lead you towards the expansion. The bigger the business, the more demanding it will be for the need in terms of communication. Communication is one of the foundations to help your business stay relevant in the industry.
As time goes by, you could understand when is the best time and what specific functions on your web chat will be needed. You could set schedules. You could still continue doing your business at your own pace. Chat support can be set for different locations and regions. You could set an appointment for your Tenants, Property Owners and Potential Partners in just a minute, and still be able to address the other concerns from other chat messages. You could set-up canned responses for the FAQ’s and respond in a personalized way for other complicated issues raised. You can also capture leads if you have your chat manned after hours when your office is technically closed.
How the Virtual Assistant Can Help with the Implementation
Providing all the reasons on why web chat is important for your Property Management Business is it can be difficult to make it alone. You need to focus on a much larger priority like the Management and Administration side. That is where the Virtual Assistant would come into the scene. They will be the checkpoints between you and the Tenants and/or the Property Owners. They are focused and well-trained to do that, dependable and would be willing to put themselves in the shoes of the one they are communicating with. Virtual Assistants could provide outstanding service for your business by communicating well to the customers and representing the business properly. You will enjoy all the advantages mentioned above whilst you are doing other things you need to do. They say that “two heads are better than one” and it goes the same way, “Business with Virtual Assistants are better than those who haven’t”!